Past students are quick to reflect that defining, researching and writing a MBA dissertation PDF was one of the most satisfying and interesting experiences of their postgraduate days. What makes the dissertation different is that it offers you the opportunity to develop intellectual independence while specializing in depth in a topic of interest.
The emphasis is on constructing an independent, inquiry-based study. This involves seeking out a research problem, deciding on a relevant literature [and a related set of primary and secondary sources where appropriate], employing an appropriate methodology and drawing your subsequent research together to offer a sustained and analytically reflective argument.
By, defining, researching and writing a dissertation you will develop a valuable set of transferable skills: time management, meeting a deadline, initiative in deciding upon and locating relevant academic and empirical sources, problem-solving, developing a capacity for independent research, communicating effectively in writing, and working with academic and empirical. Although researching and writing a dissertation is hard work, that experience can also be immensely satisfying and rewarding.
When you begin, the dissertation will seem daunting. However, despite the inevitable anxiety, students who put in the work usually find that the dissertation is the most satisfying, interesting, and even enjoyable part of their postgraduate experience. The dissertation develops many transferable skills that are highly valued by employers: effective time management, capacity for independent work, using your initiative in finding sources, and problem solving.
Together with a good dissertation mark, the development of these skills enables your tutor to write a better reference for you. At the same time, employers will often inquiry about it and how you as a student went about doing your dissertation. Part of the object of writing a dissertation is to enable students to learn how to define a research problem. Students should consult with their supervisors who will help them develop a topic for their dissertation and to narrow it to a research question.
A student will choose a potential topic early in the first semester of a MBA degree in order and then decide upon a final topic by the end of the third week. By then, you will have needed to have read some of the literature about the chosen topic in order to develop or formulate a research question or problem. In addition, in consultation with your supervisor, a student needs to ensure that the chosen topic can be done within the constraints of a MBA dissertation including ethic approval and that they will have access to the required materials, data, and academic literature.
This flexibility reflects our desire that students define their own topics and pursue their intellectual interest. MBA Dissertation Topics. Best University Dissertation Examples. Sample MBA Dissertations. If you enjoyed reading this post on the benefits of MBA dissertation PDF examples, I would be very grateful if you could help spread this knowledge by emailing this post to a friend, or sharing it on Twitter or Facebook. Thank you.
View all posts by Steve Jones. Since writing a dissertation is to enable students to learn how to define a research problem, I really like how you provided examples to help students with their writing. This is a great resource for those just learning about dissertations and writing them.
Thank you for this! No problem at all Ashley. We are always adding new material to the website as well as uploading new educational material to the blog. I developed an amazing research question from the many MBA dissertation pdf examples. They are attributes and qualities of the cases that is measured or recorded. For example, if the cases are persons, the variables could be gender, age, height, weight, feeling of empowerment, math ability, etc. Variables are called what they are because it is assumed that the cases will vary in their scores on these attributes.
For example, if the variable is age, we obviously recognize that people can be different ages. In any particular study, variables can play different roles. Two key roles are independent variables and dependent variables. Usually there is only one dependent variable, and it is the outcome variable, the one you are trying to predict.
Variation in the dependent variable is what you are trying to explain. The independent variables, also known as the predictor or explanatory variables, are the factors that you think explain variation in the dependent variable. In other words, these are the causes. Five of these are 'Enablers' and four are 'Results'. The Enabler criteria cover what an organization does. The Results criteria cover what an organization achieves. Results are caused by Enablers and feedbacks from Results help to improve Enablers.
It contains a set of nine weighted criteria that are utilized in the assessment process. The Model is based on the premise that: Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy and Strategy, that is delivered through People Partnerships and Resources, and Processes. Figure 3. Organisations that are characterized by a relatively high degree of customer and employee satisfaction are believed to have a positive effect on society, will excel and achieve business results Porter and Tanner, This is based on the fact that results are achieved through key processes which are funded and supported by skilled people with a clear direction.
For an organization to achieve results, it must have an able executive leadership which drives the enablers of business success. With EFQM covering training, evaluation, effective human resources development, team work, empowerment, rewards and recognition.
It covers product, service quality and organizational policy and strategy. Active encouragement of supplier partnership is given, with emphasis on mutually beneficial relationships. On resources, the facilities need to be maintained for capability, and materials should be conserved. This requires evaluation of customer satisfaction through surveys and interviews.
Loyalty and market share are measures. While the first set of five characters can be regarded as drivers to effective quality management, the last three are the results that accrue to a firm when the drivers are efficiently deployed. This research will focus on the latter, since it is concerned about the effect of TQM implementation. Thus hypothesis test would be conducted based on the model below, where TQM serves as the independent variable and the expected effects are the dependent variables.
Three major hypotheses will be tested in this research which will help to answer the research questions highlighted in chapter one. The hypothesis development is divided into three parts, namely employee satisfaction, effective operations and customer satisfaction Figure 3. A successful TQM environment requires a committed and well-trained work force that participates fully in quality improvement activities.
Such participation is reinforced by reward and recognition systems which emphasize the achievement of quality objectives. On-going education and training of all employees supports the drive for quality. Employees are encouraged to take more responsibility, communicate more effectively, act creatively, and innovatively. The goal of any business is profitability, but the manners in which they achieve this differ from firm to firm depending on the type of organisation either for manufacturing or service.
Most service organisations strive to attain profitability through the processes of service delivery which creates customer satisfaction, the manufacturing industry might add values to their products to create customer satisfaction. However, creation of these valued added activities will depend on how satisfied the employees are. One of the major emphases of TQM is the empowerment of employees, in an attempt to generate improved individual and organisational performance and also to help employees achieve certain personal goals by giving them the right to participate in the decision making process and allowing them have control of their immediate job environment Seibert et al, Past findings have shown that empowerment programmes provide employees with a positive experience thus leading to greater employee satisfaction Seibert et al, Thus this research will find out if empowerment, through delegation of authority in the Nigerian airlines leads to greater employee satisfaction.
Customer satisfaction is seen as the company's highest priority. The company believes it will only be successful if customers are satisfied. The TQM Company is sensitive to customer requirements and responds rapidly to them.
In the TQM context, being sensitive to customer requirements' goes beyond defect and error reduction, and merely meeting specifications or reducing customer complaints. The concept of requirements is expanded to take in not only product and service attributes that meet basic requirements, but also those that enhance and differentiate them for competitive advantage.
Thus, focus is placed on the need to improve the quality of service provided to customers by understanding the needs and problems of customers Figure 3. In an attempt to prevent the churn caused by poor services, and reap the benefit of increased patronage, organisation places much emphasis on services that will make customers satisfied.
Since service quality is defined by customers, organisations imbibing the TQM approach take measure in involving customers in their quality design. According to Wilkinson et al, customer focus provides a common goal for all organisational activities and members as it incorporates the design of quality and its conformance to quality specification.
Hypothesis 2 - Airlines adopting TQM approach will have greater customer satisfaction than that not applying total quality management. From the literature review, different authors have linked TQM management to effective operation.
While Sila, pointed to the fact that suppliers involvement in the overall process of quality improvement have a major role to play in the over all effectiveness of operations. The principles of TQM such as employee involvement, improved communication and team work brings about effective operation, this in turn creates a better quality service delivery which creates customer satisfaction.
Thus, this research will access the reliability of this in the Nigerian airlines by accessing the effectiveness of the operation of airlines that have adopted TQM ideology and comparing it with those airlines that have not adopted the TQM ideology. It is all about the methods used in the study of the research.
Methodology is essential in gathering relevant information thereby giving effective and reliable representation. It is possible to categorize different research method approaches into two main categories depending on how they are conducted, quantitative research methods and qualitative research methods. Merriam stated that, information brought by words is qualitative while information brought by figures is quantitative.
According to Patel and Davidson , quantitative research methods are methods for analysing numeric information in the form of statistical methods. While qualitative research methods, on the other hand, are methods used for analysing other information, such as interpretations of text. Thou the two methods can be used to analyse data and information gotten from the research, they both have their differences. The difference between quantitative and qualitative research lies in the procedure involved in investigation.
The quantitative technique is an approach which seeks to inquire into an identified problem, based on testing the theory measure with numbers and analysing the data using statistical techniques. Due to the different characteristics of the different research methods, different methods are suited for different research purposes, kind of data involved and other circumstances. Both research methods often can be combined, supporting one another in research.
According to Sekaran , the various issues involved in the research design concern the purpose of the study, the type of investigation, the type of the sample, which will be used, the methods by which the required data will be collected, as well as the process that will be followed for the analysis. Induction and deduction are two ways in drawing conclusion to a research.
These two forms may differ in the data gathered through observation, may lead to formulation of hypothesis and theory while those gathered via logical reasoning lead to the acceptance or rejection of hypotheses.
This research adopted the deductive approach Figure 3. Secondary Data and primary data collection are two ways of collecting information. It is a synthesis of published and unpublished documents related to the research and it is of highly importance, as it comprises the logical framework of the research Sekaran, , Fink, The collection of secondary data has both advantages and disadvantages, one of the foremost advantages of using secondary data is that it helps the researcher formulate and understand better the research problem, broadening at the same time the base for scientific conclusions to be drawn.
Nevertheless, it should be taken under consideration that other researchers, organization or government departments for studies with different objectives and purposes collected the data; therefore, it might not be suitable for the current research.
For the purpose of this study, the collected secondary data included: textbooks, academic articles and journals related to the implementation of TQM. Also, a number of online resources were used to get information for the literature review, like www. This type of data collection was mainly used for the literature review since it was unable to meet the research objectives.
The collection of primary data involves the use of research instruments, such as questionnaires and interview schedules that have been constructed exclusively for the purposes of a specific study. For the purposes of this research, primary data were collected by questionnaire and interviews.
The essence for this was to weigh the different views of groups in each airline studied in the research. The main concern of a researcher is to ensure that the results of the research are accurate and applicable. Therefore, once the instrument used for the conduction of the research is ready, then the reliability and validity of the measures are established Sekaran, Reliability is achieved when the same research process is repeated and reproduces results within stated confidence limits.
Bells cited in Eriksson, states that the reliability of an investigation is satisfying if another researcher can conduct the same research and draw the same conclusions. This has to do with the ability of a research finding to replicate itself if a parallel study is conducted.
Thus in order to ensure the finding of this research the Cronbach Alpha was used to test the reliability of questions asked for this research. The result from the validity test shows Cronbach Alpha to be between the range of 0. This is an acceptable level according to Sekeran, Internal validity refers to whether the hypothesised cause produces the given effect in the research, while external regards the extent to which the results of the research can be generalised.
This research used past findings on the effects of TQM on organizational performance served as basis for selecting variables used for establishing the effects of TQM implementation in the airline industry. Validity here is established through published measures for the concept of TQM Sekeran, A questionnaire was structured for this research Appendix 1 and was administered to the front line staffs of the studied Nigeria airlines; which includes the cabin crew, ticketing staff, and customer service agents.
The choice of the questionnaire as one of the means of gathering data is borne out of the fact that it is cheap, do not require as much effort from the questioner as verbal or telephone surveys, not time consuming and often have standardized answers that make it simple to compile data It allows the respondents to supply answers that are confidential to them.
Sekeran, These questionnaires were handed directly to the respondents by the researchers which gave the researchers the privilege to introduce the topic and encouragement in answering the questionnaire. The questionnaire consists of four major parts, which focuses on the areas of interest of the research. The questionnaire consists of closed ended and open ended questions. Open-ended questions are questions to which there is not one definite answer. Open-ended questions may be a good way to break the ice with a survey, giving respondents an opportunity to answer in their own words.
The responses to open-ended questions can be very useful, often yielding quotable material, and the drawback to open-ended questions is that the responses are more difficult to catalogue and interpret Fink, Closed-ended questions have a finite set of answers from which the respondent chooses. One of the choices may be "Other. The down side to closed-ended questions is that they are more difficult to write than open-ended questions. This is because the evaluator must design choices to include all the possible answers a respondent could give for each question.
The closed ended questions helped the researchers to analyse the information gotten without difficulties using a 5 point Likert scale The Likert Scale is an ordered, one-dimensional scale from which respondents choose one option that best aligns with their view. The interviews conducted were unstructured so as to enable the researchers obtain clarifications of some variables which needed further in-depth investigation.
An informal mode of interview was carried out because of the sensitivity of some of the issues and also for the need to remove bias on the part of the respondents who might present false information in order to put their companies in better light just to earn some credibility. As population is defined, the entire group of elements that the researcher is interested to investigate. An element on the other hand, is a single member of the population Jankowicz, Sample is defined as a portion or subset of the population, the size of which is determined by the type and objective of the study, as well as time and financial constraints Fink, Sampling therefore is the method of drawing the sample and it is a vital part of a research as it allows to the researcher to generalize findings, as it is impossible to examine the whole population Frankfort-Nachmias and Nachmias, Samples were drawn from the entire population of study in this research due to time, financial and human resource constraints, thus it is believed that the sample will provide the researchers with more reliable results Sekaran, ; Blumberg et al In probability sampling, the elements of the population have a definite chance, but not necessarily equal, of being included to the sample.
On the contrary, in non-probability sampling, the odds that a particular element will be included in the sample are unknown. This is due to the fact that the staffs that deal with customers directly in an organization are in the best position in providing the information required for this research Sekeran, However, the use of this method is deficient in that the result cannot be generalised totally but it is believed to give the researchers the required information for the research and also offers the advantage of saving the researcher some costs and time.
Thirty 30 questionnaires were distributed in each of the six Airlines under survey. These questionnaires were distributed among employees who deal directly with customers on daily basis. The choice for employees with customer facing role is borne out of the fact that they are believed to know the customers more since they have daily interactions with them and are supposed to know what the customers complain about and what they are happy with.
The operations manager for the six 6 airlines interviewed also gave insight into the operational activities of the airlines and the quality approach to service delivery. Thus, the six airlines understudy is equally represented in the study. Hypothesis testing was adopted to test the differences in the means of the two categories of airlines. This was aided with the use of the SPSS software, which was used in carrying out the T-Test analysis by comparing the mean score of both TQM and non-TQM airlines to see if there is a significant difference in performance Pallant, The sample examined in the pilot study must be a part of the sample used for the conduction of the research; thus, the researcher may reveal unexpected findings, based on which any necessary adjustment is made Gerson and Horowitz, A pilot study was conducted before the administration of the questionnaire in order to detect potential problems that may arise as a result of difficulty in the interpretation of questions by respondents.
According to Blumberg et al , respondents in a pilot study could range between five and hundred, thus twenty questionnaires were distributed among airline staffs. The feed back given from the respondents was considered in remodelling the questions to suite the research objectives. Detailed analysis of the results derived from this analysis is presented in this chapter. It took the researchers four weeks in the distribution and collection of the questionnaires.
Out of the respondents, 56 of the respondents were from airlines with the TQM ideology while the remaining 60 are from non-TQM airlines. The descriptive statistics of the research population is given below. Table 4. Figure 4. The ticketing and reservation section had 24 respondents drawn from the TQM airlines and 25 respondents from the non-TQM airlines, represents The customer service agents had 22 respondents drawn from the TQM airlines and 19 respondents from the non-TQM airlines, represent Finally for the cabin crew represent This is represented in Table 4.
In total This is shown in Table 4. This is unlike the TQM airlines where most respondents from the different department appear to be satisfied with the authority given them to carry out their work. This could imply that the management of non-TQM airline are more concerned about in flight services and as such have given the cabin crew preference over other department in terms of empowerment.
Thus, indicating that non-TQM airlines are just managing specific areas and not concerned about the totality of their operations. Descriptive analysis used for each hypothesis is assessed followed by the test of hypothesis 4. From the Table, the average mean performance of TQM airline exceeds that of non-TQM airlines on all the variables used except for the variable where individual efforts are recognised, this might not be unconnected with the TQM principles which requires that team efforts be recognised above individual efforts.
Deviation Std. TQM Airlines In assessing the difference between the two categories of airlines, the value of the sig. This indicates that difference in employee satisfaction is significant. Error Difference F Sig. The quality standard of the TQM airline is higher on the average mean, thus customers are willing to recommend their services to others. On the average the mean difference in customer satisfaction between the two categories of airlines is 0.
Thus the alternate hypothesis which states that TQM airlines have more satisfied customers is accepted while the null hypothesis is rejected Table 4. An average mean of 4. Thus the alternate hypothesis which states that TQM airlines are more effective in operations is accepted while the null hypothesis is rejected. This indicates that difference in operational effectiveness is significant Table 4. The samples were drawn from six different airlines in Nigeria consisting of respondents and from three departments.
The three tests carried out shows that TQM has a great impact on the organizational performance. This confirms the theory that TQM organisations have competitive advantages in meeting customers and employees needs while also enabling the organization to be effective in their daily operations.
The results confirms the true situation of the Nigerian airline industry, where the new entrants have had great impact in the industry, with an effective operations which has increased the satisfaction level of customers and a work process which gives room for involvement of all employees to partake in decision making with a great concern for managing quality.
This chapter gives an insight into the major findings of the research and conclusions. The chapter starts by giving an insight into the findings of the research where the major principles of TQM and its level of adoption by the two airlines are discussed before looking at the three hypotheses tested and assess the degree of difference between the two categories while assessing the various effects of TQM implementation in the industry.
The results of this research attest to this fact. Local airlines in Nigeria must take quality issues rather seriously as it is a major determinant of their continuous existence. In the airlines industry, the main essence of TQM is to provide services which will make customers satisfied, this in turn bring about repeat purchase thus increasing sales and profitability of the organization.
The findings of this research are there by discussed first on the basis of individual hypothesis before giving a summary of the three hypothesis tested. The independent t-test result on the first hypothesis, which states that TQM airlines have a higher degree of employee satisfaction than non-TQM airlines shows that the assertion is significant.
This shows that there is a higher employee satisfaction in TQM airlines than in non-TQM airlines and it confirms the European quality model. Employee satisfaction in the TQM companies could be seen to have been derived from the combination of both intrinsic and extrinsic factors, Intrinsic factors such as involvement in decision making regular training and devolvement of authority.
From the descriptive statistics, it is observed that the TQM airlines had higher means in all these factors, thus indicating that their approach to management has paid off when compared to that of the non-TQM airlines. This research to an extent shows that the satisfaction of customers is dependent on how well the employees are satisfied.
This has a psychological effect on employees in terms of motivation, as it limits them from taking necessary action as at when due, and also removes the feeling of intrinsic reward as employees do not feel responsible and accountable, thus reducing their satisfaction level.
Motivation for employees in non-TQM airlines basically is based on the recognition of individual effort, which appears to be higher when compared to the TQM airlines. The implication of this is to encourage team work which is a major motivator of employees in the quest to deliver quality service in their daily operations and to prevent internal competition amongst employee. Empowerment of employees involves the organisations providing regular training to the employees, for without regular training, there is a limit to what employees can contribute as they lack the necessary skills and techniques for quality improvement and so cannot be trusted to deliver quality service as required.
In summary, TQM brings about satisfaction to employees through the devolvement of authority, and the holistic approach to management, which involves everybody in the organization being responsible for the management of quality. This is achieved with a culture which allows for continuous improvement through constant training and retraining of employees. The second hypothesis which states that TQM airlines will register a greater amount of customer satisfaction than non-TQM airlines was also confirmed in this research through the t—test analysis conducted.
The objective behind the implementation of TQM is to create an environment which is focused on fulfilling the desires of customers while meeting objectives of the company in terms of profitability. In the creation of this environment, the organization becomes sensitive to changes in customers desires and tailor her product offerings to meet or exceed customers need. From the variables assessed for customer satisfaction, it is observed that the TQM airlines had higher means in all except the variables which accessed the degree of customer complaints.
Although, the TQM firms also had a relative high degree of customer complaints, they have been able to address this by putting up measures through which these complaints are managed. One of this is the empowerment of employees which was earlier mentioned. The effect of non-empowerment might have accounted for slow response to customers needs in the case of non-TQM and thus a provision of a service which is slow to react to emergencies. Customers are only willing to use a service again if the features of this service consistently meet or exceed their expectations.
Comparing the two categories of airlines, it is observed that a relatively high number of customers are willing to make use of the services of the TQM airlines again, as these services have in one way or the other met their expectations. This confirms the assertion that dissatisfied customers will defect when their needs are not met to another where they expect to get quality services.
This shows clearly that quality is a universal phenomenon for customers in their choice of service or product. Hence, quality is seen here as a major criteria for winning customers over. The idea behind the implementation of TQM is to ensure that adequate attention is given to quality so as to give room for an error free transactional process and less room for customer complaints while maximizing customer satisfaction. It is proven that satisfied customers are more willing to recommend quality service to others as shown in this research.
This has some cost reduction implication on the airlines in term of advertisement which is good for the business as they will be able to compete more effectively in terms of operating cost. In summary, quality is defined in the eyes of consumers, thus a customer focus approach which TQM emphasizes, keeps a company abreast of how customers define it from time to time.
The third hypothesis tested is that TQM airlines are more effective in their operations. TQM implementation is holistic in nature; its success depends on how well each unit of the organization is able to work interdependently towards achieving the objectives of the firm. As it expected that the commitment of management and employees will aid the efficiency in operations of the organization. The findings confirmed that the TQM airlines are more efficient, this is due to the commitment of management, employees and the involvement of suppliers to the quality drive of the organisations.
These airlines have a customer focused approach, thus have made their services more accessible to customers through numerous means. The researcher in the quest of this research observed that, unlike the non-TQM airlines, the TQM airlines have taken their services to the door steps of customers, by having several ticketing points outside the airport as well as the use of the online reservation system.
This to a great extent must have affected their operations positively as adequate measures are taken in order to contain eventualities. This also buttresses the point of employee empowerment as observed in the previous test, slow decision have a boomeranging effect on other functional areas of operations. The slow decisions on the part of the non-TQM airlines does not allow for efficiency, although management seem to be committed, the negative impact of it affects the whole operation of the airline hence the dissatisfaction of customers.
As noted in the literature, the airline operations consist of interrelated activities which in some cases are not in direct control of the organization. From the interviews conducted, it was noted that, the airlines attributed the problems of delays to the suppliers and poor state of infrastructure at the airports. Among the reasons cited are consistent break down of the conveyor belts, poor airport traffic control and other exigencies such as closure of the run way due to VIP movement.
A negative effect is thus created as customers will always attribute the failure to the airlines and not to the suppliers. However, going by the statistical report, the TQM airlines have made their suppliers more involved in their operations, although with a little difference when compared to the non-TQM airlines.
This shows the importance of suppliers in the whole value chain. Summarizing the whole discussion from the t-test and interviews conducted, it is observed that, the chain of activities involved in the operations of the airline have a direct or indirect effect on customer satisfaction. For example, the satisfaction of employees will affect the way they operate on daily basis, such as satisfying customers, and benefiting from this through the continuous patronage of the service by satisfied customers and the recommendations made by them through word of mouth advertisement 5.
Quality issues must be taken seriously by any organisations in order to remain competitive, as the maintenance of high and consistency of high quality service will ensure that customers continue to patronize based on the trust built over time. Thus, the findings of this research suggest several implications for managers of non-TQM airlines, as there is the need to imbibe a total quality culture which will put them at the forefront of competition rather than manage quality partially or through inspection.
In this case, it would require an ideology which supports this strategic thinking to meet up with the challenges. The TQM ideology as shown in this research is customer focused and ensures that organisations consistently meet the needs of her clients or customers through the organization of the work process, which allows for every member of the organization to be involved and contribute to decision making process of the organization.
This ideology ensures a flexible work structure which is quick to react and adapt to changes in customers demands. But the commitment of the leadership of these organisations will go a long way in driving these values into the way of life of the organisations by encouraging employees to buy into this ideology. The change in culture will see employees empowered to take decisions that affect their immediate job environment; this will go a long way in ensuring efficiency in operations and even allows the organisations to be innovative in its product offering and compete more effectively.
There is also the need for training and retraining of employees so as to equip them with the necessary tools to partake in decision making as well as perform their task efficiently, while also encouraging them to work in teams by attaching rewards to team performance. All these are ways of motivating the workforce, as it is proven that a motivated work force will be committed to organizational objectives of ensuring customer satisfaction.
Apart from this, the organisations should structure their operations in order to benefit from the efficiency which it brings, although this might come with some cost, but the benefit derived from it will far outweigh the cost. For example, using the online reservation will save them some cost and even takes their products to the door steps of customers.
For the TQM airlines, the strategic approach to management has paid off, but they have not gotten to the height of the world class airlines as they still experience some amount of complaints from customers. These shows there are some lapses in the implementation process of TQM. This is expected as these airlines are still within two to three years of TQM implementation. There is the need for continuous improvement, thus areas which have accounted for those complaints should be worked upon and proper procedures which will minimize these complaints if not wiped out completely should be put in place.
Even as they have the greater market share, the competition is not resting as there is the need for them to continue to benchmark their services with the world class airlines and update their services regularly. Continuous training should also be given to employees, so as to keep them acquainted with changes in the industry. Finally the regulatory authorities of the aviation in Nigeria have a big role to play in ensuring the objectives of these airlines are attained.
There is the need to upgrade the various facilities which will ensure the efficient functioning of the operations of these airlines, as the obsolete equipment presently used have in one way or the other hampered the effective operations and have affected the airlines from completely yielding the gains of TQM implementation. Thus, there is a need for change in management approach, and the need to buy into the objectives of these airlines. The monopoly which the government enjoys in providing ground services to the airlines have not paid off, it has left the airlines with no choice.
It has shown that it is a strategic tool for an organization to employ in the quest to remain competitive. If adequately deployed, the principle brings about added value to an organization in terms of efficiency in operation, employee satisfaction, customer satisfaction, and even profitability. The finding also revealed that the relentless pursuit of improvement in service delivery bring about added value to customers by making the organization focused on satisfying customers needs, while team work and training empowers employees for the continuous improvement drive of the organization.
The implication of managing every facet of the organization was revealed, as each production unit is seen to affect and in turn affected by others. That is, a dysfunction in the process of service delivery has an overall effect on the total production process, thus showing the need for a holistic approach which involves every functional area to be managed effectively.
The implication of not managing quality effectively was shown in the case on the non-TQM airlines, which resulted in inefficiency and loss of patronage due to dissatisfaction of customers. The importance of involving the suppliers in the whole value chain was also highlighted, as the effectiveness of an operation depends on how well it manages both the internal and external service delivery process.
Also, the findings of this research as well as the one reported in literature supports the idea that the management of the organization has a major role to play in terms of ensuring a culture which permits every member of the organization to be involved and contribute to quality improvement, as the involvement of employees in detecting and monitoring the quality performance requires a decentralized organizational structure.
This structure permits for innovation as it permits every body in an organization to seek solution to a particular quality problem. The front line staffs does not represent the perception of the companies as a whole, thus the overview of this research is limited. Also, the sampling techniques used should have been representative of the sample population by adopting the simple random sampling technique but as a result of time and the cost involved, a non probability sample was adopted so as to get the information quicker from the companies.
The inability to show the financial impact of TQM implementation also limited this study, in that organisations wanting to adopt the TQM ideology are mostly concerned about the financial gains from the implementation. The non use of financial data was as a result of firms being reluctant to share such information with the researchers. This includes access to funds, brand image, and political factors. These factors go a long way in helping or hindering the performance of organisations.
The TQM companies used for comparison are just between two and three years of operation and so, the research did not portray the world class expectation of TQM implementation. Also, it will be of great benefit to ascertain the true perception of customers to service quality in Nigeria as no prior research has been carried out in that field. Berkshire: McGraw Hill. Cooper, M. J, Kristensen, k. Dale, B. How to ask survey questions. Frankfort-Nachmias, C. Martin's Press. Fuentes-Fuentes, M.
May Ed. Why not a TQM approach? Business School Working Paper. Oakland, J. Oxford, Butterworth-Heinemann Oakland, J. Peters, V. Harvard Business Review, 74 6 , pp Rhoades, D. Sila, I. The final section focuses on operational effectiveness. You are satisfied with the authority      2. Management encourages and recognise team-work effort      3. Management recognises your suggestions      4.
Individual effort is recognized in delivering quality service      5. You view your job as being flexible      6. Salary is a means of motivation in the company      7. When was your salary reviewed last? Regular Training for workers is put in place      9. How many times are you trained in a year? There is continuous improvement in your organization      Quality service delivery is due to workers empowerment      Employees are involved in decision making      How many times has your advised been seek in making a decision for your organization?
Customers see high standard of quality in the service you render      Customers do complain about your services      In spite of complaint there is the repeat of customers      Your customers recommend your services to others      The defection of customers is as a result of poor service      Your organisations respond quickly to customers complain      Do your company honours her commitment and guarantee to all customers?
What do your customers complain about the most? How do you help to solve the complaint? Your organization services are readily accessible to your customers      Your organisation keeps to its flight schedule      Your organisation handles the baggage of customers promptly      Flight delays and cancellation are due to controllable factors      Slow decision making is liable for flight delays and cancellation      Management commitment to quality encourages effective operation      Your job flexibility do contribute to effective operation      Does your suppliers operation aid the efficiency in your operations?
The oversupply, however, is as important to him. Our sample business management and MBA dissertations will prove helpful in formulating your own dissertation topic, objectives, literature review, methodology and analyses. The research proposal can serve many useful functions. The dissertation abstract or executive summary for some degrees serves to provide the first-time reader and marker or moderator with a big-picture view of your research project.
The dissertation acknowledgements section is where you thank those who have helped and supported you during the research and writing process.. Dissertation format is most import point every student should be aware of.
While no specific rules for the format of table headings and figure captions are required, a consistent format must be used throughout the dissertation contact your format of dissertation mba department for style manuals appropriate to the field MBA Dissertation Topics.
Dissertation is actuallya research based writing essay in which students need to write. Thank you Abstract or executive summary. A good rule of thumb is that your dissertation grade will reflect only. Winter is the activity or work at undergraduate level. The size of the project report depends on the nature of the theme of the project. A good planning always requires structuring a dissertation report. Forensic toxicology research paper, mba dissertation format of To be awarded the degree of Master of Business Administration you must demonstrate your ability to undertake an investigation of a significant and specific management issue and to reflect on it in an insightful manner.
Its purpose is for you to: draw together your initial ideas into a workable project outline;. Presenting it well narrating what the research is going to solve? Unlike capstone courses, MBA thesis projects require months or years of rigorous research. They never missed a deadline or gave me a bad paper Dissertation acknowledgements. Published on March 6, by Courtney Gahan.
A manuscript represents a pre-publication format; a thesis or dissertation is a final, completely edited, published document. If you need assistance for your dissertation or thesis. Leave time for format of dissertation mba the chair to read your completed thesis or dissertation. Still, this is a company I'll never regret paying for. Before giving it to your committee members. Compound the sentence introduces a general How to structure a dissertation.
This method will not be expensive as the practitioner researcher is within the organization already The Importance of Sustainable Business Practices in the Viennese Accommodation Industry Submitted by Marita Raderbauer to the University of Exeter. If you enjoyed reading this post on the benefits of MBA dissertation PDF examples, I would be very grateful if you could help spread this knowledge by emailing this post to a friend, or sharing it on Twitter or Facebook.
You can change your ad preferences anytime. Upcoming SlideShare. Like this document? Why not share! Embed Size px. Start on. Show related SlideShares at end. WordPress Shortcode. Like Liked. Full Name Comment goes here. Are you sure you want to Yes No. Gaurav Manekar. Kawaii Yuki. Show More. No Downloads. Views Total views. Actions Shares. No notes for slide. When selecting MBA dissertation topics, be specific on your subject; broad topics can be difficult, time consuming and will deviate from important issues.
Another factor to consider when short listing MBA dissertation topics is that this must showcase your ability to showcase your academic excellence. Take into regard your audience will be and make sure that your topic is suitable, relevant and viable. Here are some samples of winning topics for your MBA paper: 1. How effective advertisement and proper branding can impact the success of retail business.
Can family conflicts and personal issues influence the worker's work quality? An analysis on work productivity and happy household. The role of trade union and how it works in ensuring better productivity for the company.
Background on global economic crisis and what it means for current employees. A comparative review on micro and macro companies and its impact on the global financial crisis in United States. The long term effect of ethical training programs from a managerial perspective. An analysis on how credit cards. Are they helping consumers save money or are they burying them into debts? In depth review on credit cards and its impact on the banking world.
Internal audit: The effect of raising salaries to the productivity of the workers. A study on how human resource department can help utilize the potential of its employees through mandatory counseling. A research on business modernity: Can technology really improve quality of work and productivity? Analysis on information systems and how it can ease the flow of e-commerce. International business: Overcoming cultural barriers and challenges when dealing with business transactions with other countries.
An analysis on how corporations can avoid human rights violations when outsourcing factories to developing countries. Trade unions: Beneficial for workers or employers?
mba dissertation pdf Family life cycle essay. The sample can be used will be and make sure right consumers for your argument essays samples. Outsourcing workforce: Is it practical. Net's services, on format of can avoid human rights violations is a perfect match for. The role of effective marketing to consumers through effective and practical marketing strategies. Another factor to consider when as a perfect template format impact on the global financial your dissertation efficiently MBA Dissertation Proposal Example. Background on global economic crisis. Ncti innovator ray schmidt spent ethical training programs from a. In depth review on credit management design into attracting the using global marketing techniques. A study on how human be specific on your subject; the potential of its employees crisis in United States.Your university library should hold a collection of past MBA dissertations examples for you to assess. If not, we then recommend you look at our website to view a. I declare that the work described in this dissertation is, except where otherwise stated, Germany during the whole MBA study in Dublin, from which I felt http://essayonline.essay.fun, Marketing. Mba Thesis Completed Purpose: The purpose of this thesis is to highlight the benefit of TQM implementation in the Nigerian Airline industry by examining the.